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DocuSign Identify

Verify signer identity for your important agreements

Verify signer identity beyond the standard practice of clicking an emailed link.

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Know who you’re doing business with

DocuSign Identify makes e-signature verification, identity proofing and authentication a seamless part of eSignature—so you can protect your important agreements and your customer experience.

DocuSign Identify screenshot showing a passport being used to verify a user's identity

  • Support compliance

    Help meet requirements with Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Verification status is recorded in every Certificate of Completion.

  • Manage identification seamlessly

    Embed identity proofing and authentication into one connected DocuSign eSignature experience.

  • Operate globally

    Access the industry’s largest network of identity verification and trust service providers. Choose from DocuSign native solutions or API-supported integrations.

Why a connected signing and identity verification experience matters

  • #1
    reason customers abandon transactions: lack of visible security*
  • 84%
    of businesses say certainty about customer ID reduces risk**
  • $7B
    in fines and sanctions in 2020 and 2021 issued to financial services firms for AML failings***

Spotlight on DocuSign ID Verification

ID Verification digitally verifies signer identity via government IDs, knowledge-based authentication (KBA) questions, or electronic IDs. Mobile-friendly and available worldwide.

Ask Questions About Identify

New features for ID Verification

  • Expanded ID and eID methods

    In Canada, signers can answer personal questions to prove their identity. DocuSign also offers new bank-based ID in the UK and eID in France. See the full list of countries eligible for ID Verification.

  • Identification for digital signatures

    Get the highest levels of security and compliance with ID Verification for EU Qualified. With AI-enabled enhanced signer identification built directly into the eSignature workflow, signers can complete eIDAS-compliant Qualified Electronic Signature (QES) in minutes

    Learn More

  • ID Evidence

    As an option, you can retain and extract ID information into your own systems of record, or download as a PDF, helping to support audit and compliance requirements.

Types of identification solutions

DocuSign Identify includes a variety of authentication and identity verification options to meet all of your business needs.

  • DocuSign Identify screenshot requesting details on the type of ID a user is using to prove their identity.

    Document ID and eID Verification

    Verify signer identity worldwide with DocuSign ID Verification, which checks identity based on government-issued photo IDs, or bank-based and electronic IDs.

  • Screenshot showing questions that are part of KBA within DocuSign Identify.

    Knowledge-Based Authentication

    Let signers verify their identity by correctly answering personal questions about themselves. Available as part of ID Verification.

  • Screenshot showing authentication methods for AES/QES with DocuSign Identify.

    Support for AES and QES

    Sign Advanced Electronic Signatures with ID Verification and achieve a Qualified Electronic Signature with an integrated IDnow solution.

  • Screenshot showing admin setting

    Flexible Admin Controls

    Choose from a preset configuration or customize, choosing the type of ID methods and country of issuance accepted, the ID data retained, and name matching precision.

  • Screenshot showing authentication details including the workflow, timestamp and result.

    Proof of Verification

    Write verification status and ID data into your system of record using APIs. Authentication details appear in every eSignature Certificate of Completion.

  • Screenshot showing SMS or call-based authentication with DocuSign Identify.

    SMS Authentication

    Enable easy two-factor authentication with a one-time code available to users in 180+ countries. Use it as a stand-alone solution or add to your identity verification process.

DocuSign Identify use cases

• Account opening and onboarding

• Lending, leasing and financing

• Insurance applications

• Good practice guidelines agreements

• Auto test drive and sales agreements

• Patient consent management

• Employee onboarding

Woman in business meeting

Resources

Learn more about DocuSign Identify

  • Accelerating Digital Transformation: Spotlight on Financial Services

    Learn how financial services are accelerating their identity verification processes

    Learn More

Protect your high-value agreements with DocuSign Identify

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  • from 2018 Experian report

  • from 2018 Experian report

  • from Kroll Global Enforcement of Anti-Money Laundering Regulation report