Founded in 1802, DuPont Crop Protection puts science to work by creating sustainable solutions essential to a better, safer, healthier life for people everywhere. Operating in approximately 80 countries, DuPont offers a wide range of innovative products and services for markets including: agriculture, nutrition, electronics, communications, safety and protection, home and construction, transportation and apparel. The mission of the DuPont Crop Protection division is to enable the production of safe, high-quality and abundant food and feed crops by providing farmers, retailers and advisors with products and services that best meet their needs. To fulfill this mission, DuPont Crop Protection specializes in providing global herbicide, fungicide and insecticide products for grain/specialty crop sectors and forestry/ vegetation management.
DuPont Crop Protection had a number of challenges revolving around paper processes:
- Shorten the sales lifecycle and eliminate the sales reps time and pain shuffling paper and managing the contract delivery and signing process.
- Enhance compliance, including federal regulatory compliance, by ensuring all contracts are completed correctly, signed and immediately accessible.
- Improve the customer experience by offering electronic signing.
- Ensure the process was simple and could be integrated with DuPont’s existing CRM.
Kantor viewed a demo and immediately saw opportunities where DocuSign could significantly improve workflows, reduce costs and improve customer satisfaction. DuPont employed Salesforce CRM and DocuSign offered a service specifically designed to seamlessly integrate within this popular customer relationship management application.