Since 1987, 360networks has offered a full suite of services including VoIP, transport, IP and local access on its whole-owned fiber optic backbone. The company holds CLEC certification in 36 states and operates network assets west of the Mississippi, spanning 18,000 route miles to over 64-tier one markets via 108 unique POPs. 360networks VoIP services cover 70 million people in 1,500 rate centers.
The 360networks sales process includes non-disclosure agreements (NDAs) that are signed by the prospect. Before the sales process can progress, an NDA needs to be completed and submitted.
360networks' NDAs was error-prone. Deals were getting hung up because the NDAs were the wrong version, inaccurate, incomplete or lost. As a result, the sales process would be stalled, causing frustration internally and externally. Extending the sales process also postponed turning a prospect into a paying customer—critical to the company’s revenue stream. With five to ten deals each week, the NDA process had become a significant and costly problem.
360networks' clients have readily accepted the new DocuSign electronic signature process. DocuSign is easy, intuitive and hassle-free. 360networks quickly tags NDAs for signature. Clients receive an email notification and are then quickly authenticated and navigated through the signing process in minutes from any Internet-connected device.