Customer Video

E-Signature Solution Cuts Arizona Federal Credit Union’s Loan Processing Time by 90%

When Digital Banking Manager, Jesus Islas wanted to empower his staff with an advanced electronic signature software, he chose DocuSign because, in his words, it was “easiest to roll out and easiest to scale.” Long signing sessions and tedious scanning became a thing of the past. Meanwhile, customers enjoyed a vastly improved experience, finalizing loans from the comfort of their homes, offices, or on the road via mobile.

Most importantly, with DocuSign a typical loan can be closed in just five minutes, not the hour it used to take. This new speed, ease, and convenience will soon be rolled out beyond loans, to all member forms enabling 100% digital processing—more evidence that Arizona Federal’s eSignature choice was right on the money.