Infographic: The State of Systems of Agreements, 2020
Paperless agreements improve customer experience by 55%
Paper processes still burden 90% of organizations. The result of relying on manual agreement processes is nearly always delay – delay in launching projects, delay in contract completion, and the inevitable delay in recognizing revenue.
The State of Systems of Agreement, 2020 study polled nearly 1,000 global business leaders about how they manage their own agreement workflows. The report by Forrester Consulting on behalf of DocuSign analyzes how agreements are prepared, signed, acted on and managed.
#1 Takeaway: Customer experience continues to be the most important innovation driver and the top reason organizations change or adopt new technology tools. Here are other key findings.