How to Report Infringement to DocuSign

A. Trademark
Trademark infringement is improper or unauthorized use of a trademark in a way that is likely to cause confusion as to the source of products or services. DocuSign respects intellectual property rights and asks its users to do the same.

If you are a trademark owner and you believe your trademark is being infringed in connection with DocuSign services, we recommend that you try to contact the individual responsible for the infringement.  You may submit a trademark infringement notice to DocuSign if you (i) are unable to contact the relevant individual or to reach a resolution with that individual; and (ii) are the owner of the trademark in question or are authorized to act on behalf of the owner. 

DocuSign will apply limited review to reasonable complaints and will remove content that appears to be clearly infringing. Please note that to encourage communication and prompt resolution your complaint (and any contact information included) may be provided to the individual that your complaint identifies as the source or cause of the infringement.

Trademark infringement notices should include a level of detail that allows DocuSign to ascertain the owner of the trademark(s) in question and the source/location of the infringing uses as well as a penalty of perjury statement as to ownership or right to act on behalf of the owner. They may be sent to [email protected].

 

B. Copyright
DocuSign respects the intellectual property rights of others and asks its users to do the same.

DocuSign will, in appropriate circumstances and at its discretion, disable or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, DocuSign will respond expeditiously to claims of copyright infringement committed using the DocuSign website or mobile applications (the “Site”) that are reported DocuSign.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by submitting a DMCA Notice of Alleged Infringement (“Notice”) and delivering it to the address provided below. Upon receipt of the Notice as described below, DocuSign will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site.

DMCA Notice of Alleged Infringement ("Notice")

  • Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - provide a comprehensive list of the copyrighted works that you claim have been infringed.
  • Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site and Application where such material may be found.
  • Provide your mailing address, telephone number, and email address.
  • Include both of the following statements in the body of the Notice: 
    • "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
    • "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
  • Provide your full legal name and your electronic or physical signature.
  • Submit the Notice, with all items completed, to [email protected].